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Unfortunately, we cannot send your order to a DHL Packstation. However, we can deliver directly to a ParcelShop. In order for your package to reach you, it is important that you enter your home address in the order and select the ParcelShop as the delivery location in the tracking number.
If you do not receive your order within the stated delivery time, please first check that all the details you provided us with were correct. If all the details were correct, please contact our customer service team immediately and we will be happy to help you.
For items returned to us because they were not accepted by the customer or not collected from a post office/packing station, we charge 20€. This amount covers double the shipping costs (shipping to the customer and back) as well as the picking and unpacking of the goods.
As soon as your order has left us, you will receive an automatic email with the link to the tracking number, which allows you to easily track the status of your order.
We usually pack your order immediately on the next working day. Our delivery time is usually 1-6 working days from the date of purchase. Please note that sometimes it can take 1-2 working days longer due to a high workload on the part of the delivering company or an exceptionally high utilisation of our warehouse.
If you have provided incorrect information, such as a wrong address, wrong email address, etc., please contact us immediately.
The gift voucher will be sent to you digitally by email. Afterwards, you can decide for yourself how to present the gift voucher to the lucky person.
You will receive an email with a tracking link as soon as your order leaves our warehouse.
You have 14 days after receipt of your order to return your package to us. Contact our customer service below so that they can issue you with a return voucher.
We charge a fee of €8.90 for returning your items, which will be deducted from your refund.
Products excluded from the right of return:
- Personalisable items
- Posters in 61x91cm
You do not have to return a damaged product to us. Please contact us and include pictures of the damaged items when you contact us and we will send you a new delivery (free of charge).
Once we receive your package, it will be unpacked the next business day and refunded using your chosen payment method.
If you have received a refund email from us but Klarna has still not cancelled your order or adjusted the amount of your order, please contact Klarna immediately on 0221 669 501 10 or contact our customer service and we will take care of this for you.